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For most companies it is hard to predict when and how many calls are going to come in. All too often it is quiet one moment and then suddenly you are rushed off your feet and loosing calls.

You are not alone.

All too often businesses, regardless of size, suffer from unpredictable and volatile marketing responses, sickness, holiday and maternity leave. Wouldn’t it be good to have an extra pair of hands always there in the background ready to help you whenever you need it?

That is why corporate and SME businesses alike choose to partner with Direct Response and make sure they and their customers have complete peace of mind that their emergencies are dealt with in a professional and reassuring manner.

Extraordinary results come from doing the ordinary things extraordinarily well.

The end result means your calls are being answered by someone you can trust, who will reinforce your brand, and make sure you maximise your sales opportunities and that your customers stay loyal without it costing you all of your profits!

See Our Call Centre

LEVEL 1 LEVEL 2 LEVEL 3
QUOTE ME SLAs BROCHURES
ENTRY LEVEL 1:
Messaging:
Taking the nature of the enquiry, ETA of response from requested person
Intelligent Scripting:
Agents utilise intelligent scripting that is bespoke for your business
24x7x365 Cover:
You will always have cover every day of every year
Script Design and Build:
Specialist programmers ensure bespoke flow diagram and script build
Standard Integration & Database Utilisation:
Email integration and standard look-up facilities
End to End Testing:
Internal and external testing of scripts and integration
Agent Training:
All agents trained on your script

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Direct Response Ltd reg no: 3859216 3 Angel Walk, Hammersmith, London W6 9HX Private Limited Liability Company (GB) Registered in England & Wales Site Design : www.rivertek-media.com