Corporate Social Responsibility takes so many different forms and has so many alternative interpretations. Here at Direct Response we believe, that doing the right thing is ultimately what is important, not only in business but also socially and environmentally.
Direct Response has three sites in the UK which include London, Bristol and Manchester. Its headquarters is in Richmond in West London is supplied with great tube links and parking. They are a fantastic facilities for all staff to grow and develop. The security and location of our contact centres are of paramount importance as we operate 24x7. The safety and comfort of our team is the priority whenever considering any new site. We believe that a relaxed but professional working environment is essential for our people to feel comfortable whilst at work.
Wherever you look at our office there are awards and signs on or over people’s desks which serve as recognition for achievement whether it be for sales or service. The most coveted award being the Nuts About Service award, which is voted for monthly and presented by all the teams for the person who has demonstrated true service excellence in that monthly period.
Framed 60 Second Interviews of all staff members hang in the Hall of Fame area which shows the interest we take in our people’s lifestyles outside of work. Photographs hang in the InterNUT café displaying company social and sporting events and achievements. We are very passionate and committed to staff development whether it be work related or not and we welcome feedback on what people would like to do to advance themselves and how we can support them to do that. Direct Response is an Investor in People and an Equal Opportunities Employer and has always believed that getting the right people and empowering them is fundamental to delivering service excellence.
Each member of staff is actively encouraged to make a difference should they like to in the local community where we work but also further afield. One day a year is allocated per person to make a difference. This could be anything that the individual is passionate about doing in the community. This could be working with a charity, meals on wheels, helping with a project or anything else that adds value to the community.
At Direct Response we are very environmentally focused. We limit the paper we use and we have a strict recycling policy. We also encourage our people to limit the emissions from their cars by car sharing as much as possible and other such schemes to aid in the protection of our environment.
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