Welsh consumers are the most likely to hang up on a call centre agent in frustration, a new study has found.
Research by Corizon revealed that 51 per cent of people from Wales would do this.
Callers from the south and the Midlands were shown to be most susceptible to hanging up before they even spoke to an operator, with 61 per cent of each noting this to be the case.
Meanwhile, Scots are the most likely to use inappropriate language while talking to a call centre worker, with 15 per cent saying they would do so, followed by 12 per cent of Londoners.
Emma Chablo, marketing director for Corizon, said that new equipment could make the whole call centre experience less frustrating for all concerned.
She explained: "Consumers might be interested to know that agents find lengthy calls just as annoying, and a lot of the problem is down to the technology they have at their disposal. There's no doubt about it: fewer software applications equal happier agents and happier - and more polite - customers."
Elsewhere, Zevotek has recently launched a new call centre facility.
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