Voice Recording and Mortgage Regulation (IFA Review, October 2004)

"Why struggle to cope with something you don’t understand and don’t have the in-house resources to tackle, when you can get an expert to do it all for you?"

That was the question posed by Direct Response’s Ian Mitchell in the October 2004 issue of IFA Review. Ian explored the matter of call recording to meet FSA requirements – and outlined how best to go about it. The article explored how Direct Response customer Personal Loans got to grip with the challenge.