The number of people using voice over internet protocol (VoIP) fell between 2006 and 2008, a new Ofcom report reveals.
According to research from the communications regulator, 20 per cent of people in the UK used VoIP in 2006 compared to 14 per cent in 2008.
Meanwhile, the number of connections to personal or business mobiles increased by 3.7 million in the same period, with the current figure standing at almost 74 million connections.
About seven in ten people with both landline services and a personal or corporate mobile use their wireless device to make calls even when at home, with one in ten people claiming to never use their landline to make calls.
Web chat emerged as more popular than email with younger people - 62 per cent of 12 to 15-year-olds would send an instant message rather than an email.
Peter Phillips, partner for strategy and market development with Ofcom, said: "We are spending more and more time with our communications devices but spending less [money] on them."
A recent Wainhouse Research study found that c-level executives are the primary decision makers in less than 20 per cent of unified business telecoms purchases.
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