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UK Contact Centre > UK Contact Centre
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If you’re looking to outsource your call handling requirement to one of the UK’s leading Contact Centres? Then look no further than Direct Response.
The operation is geared towards helping business achieve their key business objections in the most cost effective manner possible.
The solutions created help you to enhance its customer experience by offering the highest levels of call handling service available within the UK.
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The UK Call Centre can be utilised in a way that helps support a number of your vital business functions including Sales, Marketing and Customer Service.
All scripts All scripts are built in the UK and are bespoke to each organisation ensuring the level of service is level with that they already receive.
Please call Please call us now on 0800 011 4570 for a more information.
 See Our Call Centre |
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 LEVEL 1 |
LEVEL 2 |
LEVEL 3 |
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QUOTE ME |
CASE STUDIES |
SLAs |
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Taking the nature of the enquiry, standard prospect qualification, details and a
time to be contacted |
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Taking the nature of the enquiry, standard qualification details, locating a qualified
person and patching the call through |
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Agents utilise intelligent scripting that is bespoke for your business |
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You will always have cover every day of every year |
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Specialist programmers ensure bespoke flow diagram and script build |
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Email integration and standard look-up facilities |
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Internal and external testing of scripts and integration |
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All agents trained on your script |
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Taking the nature of the enquiry, standard prospect qualification, details and a
time to be contacted |
:
Taking the nature of the enquiry, standard qualification details, locating a qualified
person and patching the call through |
:
Agents utilise intelligent scripting that is bespoke for your business |
:
You will always have cover every day of every year |
:
Specialist programmers ensure bespoke flow diagram and script build |
:
Email integration and standard look-up facilities |
:
Internal and external testing of scripts and integration |
:
All agents trained on your script |
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standard orders transacted. |
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Online credit card verification and transactions |
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Utilisation of web enabled fault tracking, artificial intelligence, transactions,
basic database management and development |
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Agents utilise intelligent bespoke scripting |
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You will always have cover every day of every year |
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Specialist programmers ensure bespoke flow diagram and script build |
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Email and customer database integration
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Internal and external testing of scripts and integration |
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Agents trained on your script |
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Dedicated manager to ensure smooth running of all elements of your account and services |
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All products and services transactions identified and fulfilled
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Taking the nature of the enquiry, complex prospect qualification, details and a
time to be contacted
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Taking the nature of the enquiry, complex qualification details, locating a qualified
person and patching the call through |
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complex questions and answers delivered |
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In-depth product knowledge, cross sell and up sell |
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Secure retrieval and delivery to your systems/databases of all customer query and
sales related transactions eg where is my order?, delivery ETAs |
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Online credit card verification and transactions |
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Agents trained to campaign levels |
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Full time agents working solely on your account |
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Agents hand picked by you and Direct Response for your account |
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Agents utilise intelligent bespoke scripting |
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Reports generated every 15 minutes allowing multiple search facilities for key areas
of sales campaign and Direct Response activity performance |
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All inbound call recording is provided via a secure web service |
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FSA regulations, FIFA |
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German, Dutch, French, Spanish, Italian, English, Danish, Swedish, Norwegian, Afrikans, Romanian, Greek, Russian and Flemish |
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You will always have cover every day of every year |
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Specialist programmers ensure bespoke flow diagram and script build |
:
Internal and external testing of scripts and integration |
:
Dedicated manager to ensure smooth running of all elements of your account and services |
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All Days and hours quoted as working days and hours |
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