The importance of ensuring quality service for your customers is vital but how can you prove you actually mean it and it’s not just marketing hype? Go for an ISO was Business Link magazine’s suggestion in a double page article it ran in May. It explained the importance of ISOs and the certifications for different industries plus what it meant for businesses’ customers.
Direct Response was the first company to achieve the ISO 9001 online and Chris Robinson, Managing Director was quoted: "One of our key focuses is quality and ensuring the highest customer satisfaction. ISO is not an end in itself. It’s a set of management tools that help us as a company to get things right first time and every time leading to a happy set of workers, suppliers and customers."
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telecommunications