The chief winners from the proliferation of voice over internet protocol (VoIP) telecommunications services are small and medium-sized enterprises (SMEs), one industry representative has said.
Colin Duffy, chief executive of Voipfone, asserted that SMEs - together with students - are the clear winners from the new technology's accelerating profile.
Companies that employ VoIP solutions should find their operating costs reduced as all telecoms processes are moved onto one platform, Mr Duffy explained.
Just one set of equipment needs to be purchased, while access costs are also reduced as an "almost unlimited" number of conversations can be held simultaneously, he added.
VoIP services also allow SMEs access to more sophisticated telecommunications, enabling call hold music or call transfers for free.
"The big beneficiaries of VoIP, apart from students, are very small businesses. Single person or up to ten person organisations in the past had to have the same telephone service as an ordinary consumer but were charged much more by BT for the privilege," Mr Duffy said.
Ofcom's annual Communications Market Report 2007 found that 20 per cent of respondents professed to using VoIP at the end of 2006, up from 14 per cent at the end of 2005.
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