A survey recording the level of public service of police forces around the country has been released by the National Policing Improvement Agency (NPIA), with the results suggesting that more could be done to improve their contact centres.
Tony McNulty MP, minister for police, crime, security and counter terrorism, said that public confidence in the police is key and that this report showed the professional manner and quality of service when handling calls from the public.
The report found that 96 per cent of the 45 forces who took part ranked improving service as one of its top priorities.
Superintendent Peter Major, NPIA's project leader on the contact management programme, said: "This benchmarking exercise allows the police service to confidently quantify and identify where performance has been good, allowing this to be shared between forces and it also highlights where improvement is required."
Andrew Watson, chief investigating officer at British Transport Police, said that it is absolutely imperative for forces around the country to use standardised procedures when implementing new technologies.
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