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PA Services > PA Services
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Your business can save vital money by negating the need to recruit a secretary to handle inbound calls. Our PA Services will be able to capture vital caller information including:
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Your business can have the appearance of a larger organisation and have the capability of having its calls answered 24/7/365.
For moFor more information on these solutions, please contact our business development
team on 0800 011 4570
 See Our Call Centre
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 LEVEL 1 |
LEVEL 2 |
LEVEL 3 |
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QUOTE ME |
CASE STUDIES |
SLAs |
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Taking the nature of the enquiry, standard prospect qualification, details and a
time to be contacted |
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Taking the nature of the enquiry, standard qualification details, locating a qualified
person and patching the call through |
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Agents utilise intelligent scripting that is bespoke for your business |
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You will always have cover every day of every year |
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Specialist programmers ensure bespoke flow diagram and script build |
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Email integration and standard look-up facilities |
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Internal and external testing of scripts and integration |
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All agents trained on your script |
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Taking the nature of the enquiry, standard prospect qualification, details and a
time to be contacted |
:
Taking the nature of the enquiry, standard qualification details, locating a qualified
person and patching the call through |
:
Agents utilise intelligent scripting that is bespoke for your business |
:
You will always have cover every day of every year |
:
Specialist programmers ensure bespoke flow diagram and script build |
:
Email integration and standard look-up facilities |
:
Internal and external testing of scripts and integration |
:
All agents trained on your script |
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standard orders transacted. |
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Online credit card verification and transactions |
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Utilisation of web enabled fault tracking, artificial intelligence, transactions,
basic database management and development |
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Agents utilise intelligent bespoke scripting |
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You will always have cover every day of every year |
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Specialist programmers ensure bespoke flow diagram and script build |
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Email and customer database integration
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Internal and external testing of scripts and integration |
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Agents trained on your script |
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Dedicated manager to ensure smooth running of all elements of your account and services |
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All products and services transactions identified and fulfilled
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Taking the nature of the enquiry, complex prospect qualification, details and a
time to be contacted
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Taking the nature of the enquiry, complex qualification details, locating a qualified
person and patching the call through |
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complex questions and answers delivered |
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In-depth product knowledge, cross sell and up sell |
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Secure retrieval and delivery to your systems/databases of all customer query and
sales related transactions eg where is my order?, delivery ETAs |
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Online credit card verification and transactions |
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Agents trained to campaign levels |
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Full time agents working solely on your account |
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Agents hand picked by you and Direct Response for your account |
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Agents utilise intelligent bespoke scripting |
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Reports generated every 15 minutes allowing multiple search facilities for key areas
of sales campaign and Direct Response activity performance |
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All inbound call recording is provided via a secure web service |
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FSA regulations, FIFA |
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German, Dutch, French, Spanish, Italian, English, Danish, Swedish, Norwegian, Afrikans, Romanian, Greek, Russian and Flemish |
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You will always have cover every day of every year |
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Specialist programmers ensure bespoke flow diagram and script build |
:
Internal and external testing of scripts and integration |
:
Dedicated manager to ensure smooth running of all elements of your account and services |
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All Days and hours quoted as working days and hours |
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