Ensuring reliability and performance is crucial to most IT services but how can you guarantee it 24/7? Facilities Management Journal looked at one of Direct Response’s customers, Longford Business Centre, in its December issue to provide insight into how outsourcing can bring huge benefits.
Longford provides high quality, discreetly branded serviced offices across London and the South East. As part of its package it offers IT services and support but realised that after hours calls and problems were rising. It needed a service that could link its customers directly to technical helpdesks and so it worked with Direct Response to build an off the shelf solution to help ensure customer responsiveness.,/p>
"It’s all about service for our clients and having Direct Response handle this part of the communication makes us all sleep better at night," concluded Jane Gwilliam David, Managing Director at Longford.
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telecommunications