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Outsourced Call Centre >Outsourced Call Centre
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If you are looking to have you’re inbound enquires answered by an Outsourced call centre than look no further than Direct Response Ltd.
Our outsourced call centres, allow your organisation to have vital elements of its inbound call handling dealt with 24/7 365 days of the year. These solutions address key areas of your business function such as:
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All centre solutions are bespoke, meaning your organisation doesn’t have to offer it s customers a different level of service to that experienced by the in house team.
The Outsourced call centres can act in conjunction with your in house operation or as a dedicated first point of contact providing your business with both flexibility and scalability.
For more information on these solutions, please contact our business development
team on 0800 011 4570
 See Our Call Centre
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 LEVEL 1 |
LEVEL 2 |
LEVEL 3 |
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QUOTE ME |
BOOK A DEMO |
SLAs |
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Taking the nature of the sales enquiry, prospect qualification, details and a time
to be contacted |
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Taking the nature of the enquiry, qualification details, locating a qualified person
and patching the call through |
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Agents utilise intelligent scripting that is bespoke for your business |
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You will always have cover every day of every year |
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Specialist programmers ensure bespoke flow diagram and script build |
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Email integration and standard look-up facilities |
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Internal and external testing of scripts and integration |
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All agents trained on your script |
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:
Taking the nature of the sales enquiry, prospect qualification, details and a time
to be contacted |
:
Taking the nature of the enquiry, qualification details, locating a qualified person
and patching the call through |
:
Agents utilise intelligent scripting that is bespoke for your business |
:
You will always have cover every day of every year |
:
Specialist programmers ensure bespoke flow diagram and script build |
:
Email integration and standard look-up facilities |
:
Internal and external testing of scripts and integration |
:
All agents trained on your script |
:
Standard products and services transactions.
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Online credit card verification and transactions |
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Utilisation of web enabled fault tracking, artificial intelligence, transactions,
basic database management and development |
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Agents utilise intelligent scripting that is bespoke for your business |
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You will always have cover every day of every year
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:
Specialist programmers ensure bespoke flow diagram and script build |
:
Email and customer database integration
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:
Internal and external testing of scripts and integration |
:
All agents trained on your script |
:
Dedicated manager to ensure smooth running of all elements of your account and services |
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In-depth product knowledge, cross sell and up sell
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Secure retrieval and delivery to your systems/databases of all customer query and
sales related transactions eg Where is my order?, delivery ETAs
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Online credit card verification and transactions |
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Agents trained to campaign levels |
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Agents utilise intelligent bespoke scripting |
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Reports generated every 15 minutes allowing multiple search facilities for key areas
of sales campaign and Direct Response activity performance |
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All inbound call recording is provided via a secure web service |
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FSA regulations, FIFA |
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German, Dutch, French, Spanish, Italian, English, Danish, Swedish, Norwegian, Afrikans, Romanian, Greek, Russian and Flemish |
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You will always have cover every day of every year |
:
Specialist programmers ensure bespoke flow diagram and script build |
:
Internal and external testing of scripts and integration |
:
Dedicated manager to ensure smooth running of all elements of your account and services |
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All Days and hours quoted as working days and hours |
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