Is South Africa a real option for outsourcing? Ian Mitchell from Direct Response believes strongly that it has become a serious contender and he argued his point in an opinion piece that appeared in ContactCentreLink.com on 29th July. He highlighted its similar time zones and culture to the UK, and how adult literacy numbers run at 84 per cent – that’s 24 points higher than for India. The Economic Intelligence Unit (EIU) puts South African government as the 24th most competitive in the world, compared to India’s government at 29 and Germany at 28.
He went on to discuss how the government is committed to encouraging economic growth and producing a skilled workforce to drive that growth. Finally he believes that above all, South African people want to work in call centres and see it as a prestigious career.
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