The use of mobile VoIP can allow businesses to employ a flexible workforce, it has been suggested.
Howard Spink, UK director for customer interactive solutions at Dimension Data, said that the telecoms utility has a role in allowing staff to operate in this way, with contact centres noted as one sector that can benefit from this technology.
He stated that not putting internet protocol systems in place is a way of making a firm "unattractive to customers".
Mr Spink added: "Failing to implement it in a contact centre will make businesses uncompetitive on costs and mean that their flexibility is worse than the competition's."
He went on to say that there is a "firm weight" behind VoIP being a mechanism to allow companies to see the benefits of these systems to help improve customer service and retain consumers.
These comments come shortly after a study by YouGov, on behalf of Kineto Wireless, found that 11 per cent of people with a downloaded VoIP application use it daily.
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