Voice disaster recovery services should incorporate incoming calls as well as outgoing calls, according to new advice.
While most businesses are aware of the importance of voice disaster recovery, plans tend to focus on maintaining normal handling of outgoing calls while neglecting incoming calls, Continuity Central reports.
"Dealing with large numbers of telephone calls in a crisis situation requires detailed planning in advance," the article comments.
Handling incoming calls is reportedly often viewed as a functional responsibility, divided between difference sectors of a business.
The article claims that pooling resources to make a single team dedicated to handling incoming calls can be a good voice disaster recovery strategy.
"It is also important to make a sensible estimate of what volume of calls can reasonably be expected; this will obviously vary greatly depending on the scenario," the magazine notes.
A recent BT survey found that most UK firms rely on the dedication of their staff to see them through a disaster, rather than disaster recovery services.
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