It is important for companies with call centres to be aware of data back-up systems which can help them recover in the event of a natural disaster, it has been claimed.
A disaster recovery service and business continuity planning can help call centres to 'get things up and running' again after a disruptive occurrence, Jeff Weil, vice-president of services at Empirix, wrote on continuitycentral.com.
Mr Weil offered the following advice: "Businesses must test and monitor the backup systems rigorously to ensure that customer calls are handled properly and that interoperability between systems, applications, and agents is running normally."
He added that call centres should also test and monitor their disaster recovery services periodically to make sure they are working properly.
In related news, London Medical is making sure that its information is backed-up and patient files can easily be recovered if they are deleted by accident thanks to the implementation of a new solution from SecurStore.
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