More and more businesses are putting flexible working systems in place, an expert has said.
Alistair McKinnon, senior product manager at ntl:Telewest Business, commented that even smaller firms are now able to do this, call centre bosses may be interested to hear.
He said that this can be achieved through the use of broadband along with internet protocol security and virtual private networks.
Mr McKinnon stated: "Historically it required more knowledge of technology and was more expensive to do, therefore a bit harder to work out a business case for doing it."
However, he added that in the present climate, even small firms can use multimedia thanks to network-based services.
According to a recent study by Kellogg's, flexible working, which could include call centre agents operating from home, can help "banish workplace blues", through the use of schemes which recognise employees as individuals.
The study also revealed that some staff would prefer this kind of working to receiving a pay rise.
This news feed has been brought to you by Direct Response Ltd, the award winners for call centre services. |
telecommunications