Financial firms are considering their technological options in light of a recent government announcement on silent calls.
Adeptra claims that it has enjoyed a spike of interest in its resolution services from such companies.
The firm says that this trend is due to firms considering moving away from their power diallers, which are associated with problems regarding silent calls.
Lou Venezia, chief executive officer of Adeptra said: "No one likes to pick up the phone and hear a delay before an agent joins the call, or worse still, continued silence or an abandoned call.
"Ofcom is looking to impose heavy fines on companies that are not using communication technology responsibly."
Earlier this month, it was revealed that call centres making 'silent calls' are set to face stricter penalties from the government.
Firms breaking regulations regarding this kind of communication will be able to be hit with fines of between £50,000 and £2 million as part of a new government proposal.
This news feed has been brought to you by Direct Response Ltd, award winning providers of outsourced call centresolutions. Our solutions are geared towards helping businesses communicate more efficiently. For more information on these and other services please contact our business development team on 0800 011 4570.  |
telecommunications