Financial services organisations are asking questions about the effectiveness of risk management strategies such as voice disaster recovery, according to a new report.
Research from PricewaterhouseCoopers indicates that insurance companies and other finance firms are concerned about the ability of enterprise risk management (ERM) to deliver returns on investment and meet stakeholder expectations, reports Continuity Central.
"The findings of our latest survey indicate that while many insurers have made valuable progress in developing effective ERM capabilities, unless they make ERM relevant to and integral across their businesses as a whole it will not meet expectations and achieve anticipated objectives," said Clare Thompson, head of risk advisory services for the financial services sector with PricewaterhouseCoopers LLP.
The study found that more than 90 per cent of respondents had ERM schemes in place, viewing this as a chance to increase shareholder value.
A previous article in Continuity Central drew attention to the voice disaster recovery implications of a recent BT study showing that homeworking looks set to become prevalent in the contact centre industry this year.
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