ContactCentreLink.com covered the story that Direct Response Limited has become the first company in the world to achieve a new industry approved ISO 9001 quality accreditation totally online on 6th May 2005.
Chris Robinson, managing director of Direct Response told contactcentrelink.com that, "One of our key focuses is quality and ensuring the highest customer satisfaction. ISO is not an end in itself. It is a set of management disciplines which helps us as a company to get things right first time and every time leading to a happy set of workers, suppliers and customers. It is our management system that will win us new customers but with an ISO 9001 accreditation it provides customers with an extra assurance that we are a totally reliable organisation."
Full story can be found at www.contactcentrelink.com
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telecommunications