On Thursday 23rd March Direct Response Ltd (DRL) took its unique Customer Service ethos to the Institute of Quality Assurance (IQA) forum.
After gaining recognition as a growing company with a commitment to its people and customers, including Transform and SpecSavers, DRL presented on the subject of Customer Relationship Management at the quarterly meeting. The IQA provides professional recognition and support for anyone working in business improvement. IQA members act as catalysts for performance improvement and the promotion of excellence.
In the wake of its ISO accreditation, DRL was asked to speak about its vision and experience.
For more information about IQA please visit www.london-sw-branch-iqa-org.uk |
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