UK call centres may find the ideal opportunity to experiment with flexible working practices next month, a new report claims.
According to Call Centre Focus, the Work Wise Week taking place between May 15th and 21st provides a good chance for call centres to experiment with home-based agents.
The not-for-profit initiative encourages smarter working practices in Britain, such as flexible hours and remote positions.
Citing ContactBabel figures, the report points out that just one in every 60 members of staff at a call centre works from home.
But Mona Sultan of Datamonitor said that this is set to change.
"In a few years we won't be talking about virtualised contact centres, because the practice will become mainstream and they will simply be referred to as contact centres once more," she said.
Phil Flaxton, chief executive of Work Wise UK, recently said that laptops and mobile devices have extended the range of people for whom remote working is a feasible option.
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