Call centres with more than ten workers are being asked to help research for the UK Contact Centre Operational Review, it has emerged.
Call Centre Focus reports that the review is inviting any firm based in the UK which employs more than ten people in a phone telecommunications-based role - whether inbound, outbound or service-focused - to take part in the study.
An Excel-based questionnaire is to be returned by May 16th by any interested firm who wishes to take part.
Having run for five years, the review compares a number of sectors' call centre operations by comparing companies in the same industry based on their consumer contact service.
In related news, a recent E-consultancy article found that companies could improve their email marketing.
Some 46 per cent of those polled by dotMailer did not comply with legal guidelines when carrying out email marketing strategies.
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