Call centres could be putting customers at risk of fraud, a new study has suggested.
Research from Veritape found that only three per cent of consumer care complexes taking part in a recent poll were complying with regulations regarding the storing of conversations.
Standards set by the Payment Card Industry Data Security Council state that recordings which include a person's three-digit credit card code must be destroyed once the transaction has been completed.
However, 61 per cent of those asked were unaware of this, while 18 per cent said they were aware but did not comply due to budgetary or technical reasons.
A further 11 per cent knew about the rule but ignored it and six per cent were working towards compliance.
Cameron Ross, managing director for Veritape, said: "The storage of this actionable data creates a huge reservoir of sensitive information that is putting the financial resources of millions of people at risk."
In other news, a recent CyTrack Technologies scheme saw Twitter used in its call centres.
This news feed has been brought to you by Direct Response Ltd, the award winners for call centre services. |
telecommunications