Call centres could benefit by turning to home-based operators, it has been suggested.
Contact centre recruitment consultants Contact People is urging firms to take this route, noting that companies may find it difficult to find agents next year as the sector picks up.
This could have a knock-on effect on a business's customer service.
Paul Smith, managing director for Contact People, said that the benefits of employing home-based call centre agents are "undeniable".
He commented: "Contact centres can access a far greater pool of quality agents that offer the flexibility and scalability to ramp up or down based on demand."
One firm that has taken this route is Grays Online, which took on home workers to help cope with its peak-season demand.
Stella Lovell, senior business manager for the company, said that these employees were "professional and knowledgeable".
Elsewhere, Tayside call centre representatives are being given the chance to discuss the sector at the Talking Tayside Business Breakfast on November 16th.
This news feed has been brought to you by Direct Response Ltd, award winning providers of outsourced call centresolutions. Our solutions are geared towards helping businesses communicate more efficiently. For more information on these and other services please contact our business development team on 0800 011 4570.  |
telecommunications