A new study has shown that workers with small and medium-sized businesses spend one working week in every four dealing with calls.
In news which could encourage firms to look into contact centre options, the Moneypenny research stated that this means employees may not have time to take care of other problems.
It found that the average company receives 2,300 calls each month, with each lasting around one minute and ten seconds.
This amounts to 67 working days each year being spent on the phone, those looking into call centre solutions may be interested to hear.
Ed Reeves, co-founder of the researcher, said: "Most people find a ringing phone a distraction, something that interrupts their flow of work. When you add all these distractions up, it equates to a significant amount of time."
In other news, a study into the Australian call centre market by callcentres.net found that budget constraints is one of the main concerns for firms in this sector.
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