One of the key benefits of using cloud computing for call centre software is its scalability, a new report suggests.
Research published by Gartner claims that fluctuations in consumer demand can be met by the outsourcing provider, with capacity matching this strain.
As services use a shared pool of resources, call centre applications will be able to take advantages of economies of scale, the analyst asserts.
David Mitchell Smith, vice president and fellow at Gartner, highlights the importance of vendors analysing the potential applications of cloud computing.
"If a service is not scalable and elastic, then it may not be shareable enough. If it is not metered by use, then it may not allow flexible pricing," he warns.
Mr Smith advises against companies focusing on a single attribute to the exclusion of others as a combination of these must be analysed, call centre software procurers may be interested to learn.
Earlier this month, Gartner recommended that organisations monitored the actions of their IT service providers in order to increase flexibility and avoid bankruptcy.
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