Call centres could incorporate staff training into its human resources management, it has been claimed.
Degree-level attainments could potentially be achieved by contact centre agents within their company, one sector representative has stated.
A survey conducted by HE@Work found that 85 per cent of respondents - all of whom worked for large organisations - would be interested in learning more about pursuing a postgraduate qualification or employer-accredited degree.
Such schemes would give workers qualifications recognised by higher education institutions and be transferable.
Although government support for workplace learning is growing, "there is an additional need in the workplace to develop people to degree level and beyond", commented John Mumford, executive chair of HE&Work.
He added that organisations offering such opportunities would be best-placed to attract the highest calibre applicants.
Meanwhile, Simon Norris, creator of a new internet time measuring tool called Temperus, advises that firms should embrace employee use of web 2.0 applications like web chat rather than imposing an outright ban.
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telecommunications