Call centres are divided about future employment prospects in the sector.
A new study by the Customer Contact Association (CCA) found that 50 per cent of those asked thought job numbers will either stay the same or increase in the next six months.
However, the other 50 per cent anticipated that there would be staff cutbacks in this period.
Meanwhile, the research also revealed that 90 per cent of respondents said that the customer service job market had remained the same in the last six months.
The body has also carried out research with Merchants and Dimension Data which found that call centre staff are facing increasingly demanding conditions at work.
It revealed that more consumers are threatening to involve a regulator in customer care issues.
The study also found that an increasing number of people are demanding compensation while speaking to call centre agents due to receiving poor consumer service.
This news feed has been brought to you by Direct Response Ltd, award winning providers of Sales and Advertising Response services. Our solutions are geared towards ensuring your campaigns achieve maximum R.O.I. for minimum expenditure. For more information contact our business development team on 0800 011 4570  |
telecommunications