New call centre technology which employs video self-service solutions is currently being showcased at a conference in New York City.
The SpeechTEK 2008 event will see a display of voice portal systems which utilise a range of video self-service capabilities. The technology can be incorporated into kiosks or adapted for online users and will allow them to view and interact with instructional videos, video-branded ads and video-based menus.
Other self-service call centre solutions that can be prompted by voice commands via phones, kiosks and PCs will also be on display at the event. Such systems re-route users to their requested agent after a series of prompts, streamlining the call centre experience.
"By keeping the focus on enhancing customer experiences through multiple modes of communications, speech self service will continue generating strong demand from customers and business alike, and drive this market to the next level," said Avaya's vice-president and general manager of contact centres, Bob Lyons.
Local councils have recently been advised that adapting a self-service platform will help to reduce the number of avoidable incoming calls they receive, according to Call Centre Clinic.
This news feed has been brought to you by Direct Response Limited, the award winners for e commerce solutions. For further information please visit www.drltd.com. |
OUR PEOPLE
