British Car Auctions (BCA) has revealed investments made into its call centre.
The consumer care complex, which opened in the mid 1990s, has been kitted out with all kinds of new equipment.
This has included the installation of new call centre handling technology and computer systems.
Cath Taylor, manager of the call centre, said: "Alongside the building refurbishment, we have upgraded all the call centre hardware and software and this has further enhanced the efficiencies within the department."
She added these improvements mean that the 21 consumer care agents working at the facility can handle in-bound calls "swiftly" and schedule outbound communications "much more efficiently".
The call centre deals with around 42,000 calls each month, with these featuring a 32,000/10,000 inbound/outbound split.
In other news, research from the Warwick Business School has suggested that many companies that receive at least 1,000 pieces of consumer feedback each month are unable to analyse these in a meaningful manner.
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