More than eight out of ten consumers contacting water companies with problems are happy with the way their issue was handled, a new study has revealed.
Figures released by the Consumer Council for Water found that overall complaints to firms in this sector in England and Wales has fallen by 15 per cent, call centre bosses may be interested to hear.
Dame Yve Buckland, chair of the body, commented that, of those who need to contact water companies, 81 per cent were happy with the way their call was handled, which is a ten per cent rise from last year.
She said: "We have pressed water companies with poor complaint numbers to improve their performance and it is encouraging to see the response from many companies."
Ms Yve went on to comment that these figures show that there has been a "step in the right direction", it may please call centre operators to learn.
Elsewhere, RIAS has been recognised by the Insurance Times for its levels of customer care.
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