More than a third of broadband users are disappointed with their provider's customer care, a new study has shown.
Research by Broadbandchoices.co.uk revealed that this is the view of 36 per cent of consumers, call centre bosses may be concerned to hear.
The study also showed that 47 per cent of those asked thought that their provider had not lived up to its promises.
Meanwhile, 70 per cent said they were disappointed with the connection speed they receive, which could mean that they struggle to access online telecoms services such as.
Michael Phillips, product director for the researcher, said: "It is surprising to see that broadband users valued connection reliability ahead of value for money, customer service and even speed of broadband connection."
Elsewhere, a new study from Dimension Data and Datacraft has suggested that consumers using contact centres will be able to enjoy a better service as companies realise that this is the way to keep customers.
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