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24 hour messaging services >24 hour messaging services
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If your business requires additional support to deal with its day to day inbound calls, or alternatively you need someone to pick up the phone when you are not there Direct Response has the solutions for you.
The 24 hour messaging solutions are geared towards offering you a simple but robust means of having telephone messages captured 24/7/365. All of the call handling accounts offered are bespoke and will be answered in your company name.
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Direct Response offers 24/7/365 capability meaning that there will always be somebody available to speak to your clients whenever they decide to call.
To discuss how 24 hour messaging service could be beneficial to your
organisation please feel free to speak to one of our business development
managers on 0800 011 4570
 See Our Call Centre
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 LEVEL 1 |
LEVEL 2 |
LEVEL 3 |
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QUOTE ME |
BOOK A DEMO |
BROCHURES |
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Taking the nature of the sales enquiry, prospect qualification, details and a time
to be contacted |
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Taking the nature of the enquiry, qualification details, locating a qualified person
and patching the call through |
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Agents utilise intelligent scripting that is bespoke for your business |
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You will always have cover every day of every year |
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Specialist programmers ensure bespoke flow diagram and script build |
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Email integration and standard look-up facilities |
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Internal and external testing of scripts and integration |
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All agents trained on your script |
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:
Taking the nature of the sales enquiry, prospect qualification, details and a time
to be contacted |
:
Taking the nature of the enquiry, qualification details, locating a qualified person
and patching the call through |
:
Agents utilise intelligent scripting that is bespoke for your business |
:
You will always have cover every day of every year |
:
Specialist programmers ensure bespoke flow diagram and script build |
:
Email integration and standard look-up facilities |
:
Internal and external testing of scripts and integration |
:
All agents trained on your script |
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Standard products and services transactions.
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Online credit card verification and transactions |
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Utilisation of web enabled fault tracking, artificial intelligence, transactions,
basic database management and development |
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Agents utilise intelligent scripting that is bespoke for your business |
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You will always have cover every day of every year
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:
Specialist programmers ensure bespoke flow diagram and script build |
:
Email and customer database integration
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Internal and external testing of scripts and integration |
:
All agents trained on your script |
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Dedicated manager to ensure smooth running of all elements of your account and services |
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In-depth product knowledge, cross sell and up sell
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Secure retrieval and delivery to your systems/databases of all customer query and
sales related transactions eg Where is my order?, delivery ETAs
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Online credit card verification and transactions |
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Agents trained to campaign levels |
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Agents utilise intelligent bespoke scripting |
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Reports generated every 15 minutes allowing multiple search facilities for key areas
of sales campaign and Direct Response activity performance |
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All inbound call recording is provided via a secure web service |
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FSA regulations, FIFA |
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German, Dutch, French, Spanish, Italian, English, Danish, Swedish, Norwegian, Afrikans, Romanian, Greek, Russian and Flemish |
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You will always have cover every day of every year |
:
Specialist programmers ensure bespoke flow diagram and script build |
:
Internal and external testing of scripts and integration |
:
Dedicated manager to ensure smooth running of all elements of your account and services |
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