24 hour messaging services

UK outsourced call centre Sales Order lines

If your business requires additional support to deal with its day to day inbound calls, or alternatively you need someone to pick up the phone when you are not there Direct Response has the solutions for you.

The 24 hour messaging solutions are geared towards offering you a simple but robust means of having telephone messages captured 24/7/365.

All of the call handling accounts offered are bespoke and will be answered in your company name.

Direct Response offers 24/7/365 capability meaning that there will always be somebody available to speak to your clients whenever they decide to call.

To discuss how 24 hour messaging service could be beneficial to your organisation please feel free to speak to one of our business development managers on 0800 011 4570

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LEVEL 1	LEVEL 2	LEVEL 3
QUOTE ME	BOOK A DEMO	BROCHURES

ENTRY LEVEL 1:
Sales Messaging: Taking the nature of the sales enquiry, prospect qualification, details and a time to be contacted	Email & text message notification: We will send you notification of your call details via text and email.
Bespoke greeting: Every call is answered in your company name.	Message and Patch: Taking the nature of the enquiry, qualification details, locating a qualified person and patching the call through
Intelligent Scripting: Agents utilise intelligent scripting that is bespoke for your business	24x7x365 Cover: You will always have cover every day of every year
Script Design and Build: Specialist programmers ensure bespoke flow diagram and script build.	Look-up facilities: We use look-up facilities to determine which member of your staff the call is for.
End to End Testing: Internal and external testing of scripts and integration	Call Logging: We keep a record of your calls on our system for 30 days.
	Agent Training: All agents trained on your script

LEVEL 2:
24x7x365 Cover: You will always have cover every day of every year	Specific email & text message notification: We will send a notification of the call details to the person the message is for via text and email.
Bespoke greeting: Every call is answered in your company name.	Extended standard look-up facilities:: We use look-up facilities to determine which member of your staff the call is for.
Intelligent Scripting: Agents utilise intelligent scripting that is bespoke for your business	Call Logging: We keep a record of your calls on our system for 30 days.
Script Design and Build: Specialist programmers ensure bespoke flow diagram and script build.	Daily, Weekly & Monthly summary reports : Reports of call itemisation and outcome, time and date.
End to End Testing: Internal and external testing of scripts and integration	Access on request to call recordings: This means you have full visibility and transparency for the calls we take on your behalf.
	Complex messaging taking: We can take the nature of the enquiry, the message and contact details and pass them through to you.

LEVEL 3:
24x7x365 Cover: You will always have cover every day of every year	Specific email & text message notification: We will send a notification of the call details to the person the message is for via text and email.
Bespoke greeting: Every call is answered in your company name.	Advanced look-up facilities: Bespoke look up facilities
Intelligent Scripting: Agents utilise intelligent scripting that is bespoke for your business	Call Logging: We keep a record of your calls on our system for 30 days.
Script Design and Build: Specialist programmers ensure bespoke flow diagram and script build.	Daily, Weekly & Monthly summary reports: Bespoke reporting.
End to End Testing: Internal and external testing of scripts and integration	Access on request to call recordings: This means you have full visibility and transparency for the calls we take on your behalf.
Database intergration and devekopment: Development of API to integrate with your systems.	Complex messaging taking: We can take the nature of the enquiry, the message and contact details and pass them through to you.

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