Direct Response Ltd provides award winning voice, data and contact centre services and we take great pride in ensuring that our customers
receive the best possible service from us to ensure their business.
With service quality as our key focus, we work with businesses
to provide the right channels to communicate with your customers in an engaging
and cost effective manner with your ultimate business objectives as our key focus.
Direct Response was founded in July 2001 and currently has 45 employees based in London, supported
by over 250 contact centres agents based in two UK operations, as well as contact
centres in South Africa, Holland, USA, and Canada.
Direct Response can provide outsourcing of your voice, data and
contact centre support for any organisation from a global business to a one-man operation, delivering outstanding service in every case.
Direct Response has won the prestigious Deloitte Technology Fast 50 Rising Star Award
for the London and South East region. Based on annual percentage turnover growth, Direct Response was also independently recognised
as the fastest growing call centre in the UK and the 33rd most profitable, which comes on the back of a number of other awards including finalists for the
Unisys Service Excellence Awards.
More recently Direct Response became the first company in the world to adopt online pre assessment and assessment in order to secure
ISO 9001:2000. Recognised as Investors in People,
Direct Response is also a finalist of the Orange National Business Award, Customer Focus category.
Direct Response works with businesses from a wide range of sectors including Finance, Technology, Pharmaceuticals,
Healthcare, Property, Insurance, Telecoms, Public Sector, Retail, Mail Order, and Publishing.
Direct Response’s customers include loans.co.uk, Society General Asset Management, Real Estate TV, Travel West Midlands, Royal Mail, and Eversheds Solicitors.
Services Provided By Direct Response
Direct Response’s services can be broken into four main categories namely:
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Call Centre Services
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E-Contact Centre Services
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Business Mobile Phone Services
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Land Line Business Telecoms Services
Direct Response’s call centres focuses heavily on using the right people to the highest standard to handle other businesses calls in each
businesses name. Furthermore, the Direct Response IT system recognises the source of the call and generates a customised information screen so that each call is tailored
the customer’s exact requirements.
The core services offered by the call centres are:
Direct Response has recognised that the way the market finds and wishes to communicate with businesses
has evolved to the web. The trend is set for this e-communication to expand exponentially.
Direct Response realised that many businesses are not properly set up and resourced to manage this
form of communication. We also realised that even less were experts in it and using
skill sets and technology to give them a massive competitive edge in this area.
Direct Response has not only successfully launched analytics packages, but also trained
agents with specific skill sets in e-communication, as well as technology that allows us to
proactively engage your web browsers whilst they are on your site and demonstrating
"lost sale," "distress," or even "big ticket sales" characteristics. Through our technology and agent skill sets we are able to generate large increases in sales
conversions and average order size.
Direct Response has also developed a unique technology
that allows us to receive email enquiries, pull the phone number, name and time
to call and message details, automatically load them into our system and automatically
speak to them with all of their details uploaded into the system in a matter of seconds.
This e-contact data reader
service has been of immense help to many sectors and provided speed to market, excellence
customer experience and increased sales in a very cost effective manner.
The core E-Contact Services are:
Direct Response is an experienced mobile business-to-business service provider for the UK's leading
mobile networks, Vodafone and O2. As such, we understand the wider communications
issues facing businesses today. We are perfectly placed to provide independent advice
on emerging technology, how it can benefit your business and integrating it with
your existing infrastructure.
The core mobile services are:
Direct Response offers switchless re-billing partnering with Tier 1 network providers, offering independent advice on reducing costs on
all outbound and inbound calls. The company’s strategic alliances are viewed as a core part of the business delivery, providing:
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