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Now you can be the best in business communication

Direct Response Ltd provides award winning voice, data and contact centre services and we take great pride in ensuring that our customers receive the best possible service from us.

Welcome to Direct Response

Imagine how big your business would be if your customers were addicted to your business and the way you communicated with them. Direct Response will help you achieve this through our simple, powerful, and cost effective outsourced call centre and telecommunication services.

With service quality as our key focus, we work with businesses to provide the right solutions to communicate with your customers in an engaging and cost effective manner.

Direct Response was founded in July 2001 and currently has 50 employees based in London, supported by over 250 contact centres agents based in two UK operations, as well as contact centres in  Holland, USA, Canada and South Africa.

Direct Response can provide outsourcing of voice, data and contact centre services for organisation from a global business to a one-man operation, delivering outstanding service in every case.

Direct Response has won the prestigious Deloitte Technology Fast 50 Rising Star Award for the London and South East region. Based on annual percentage turnover growth, Direct Response was also independently recognised as the fastest growing call centre in the UK and the 33rd most profitable. All of this comes off the back of a number of other awards including being finalists for the Unisys Service Excellence Awards.

More recently Direct Response became the first company in the world to adopt online pre assessment and assessment in order to secure ISO 9001:2008. Recognised as Investors in People, Direct Response is also a finalist of the Orange National Business Award, customer focus category.

Direct Response works with businesses from a wide range of sectors including Finance, Technology, Pharmaceuticals, Healthcare, Property, Insurance, Telecoms, Public Sector, Retail, Mail Order, and Publishing.

Services Provided By Direct Response

Direct Response’s services can be broken down into four main categories namely:

Call Centre Services

Direct Response provides companies with outsourced call centre services. We focus heavily on using the right people to the highest standard to represent your businesses calls and back office processes.

Our English Call Centre operations allow you’re business to have key elements of its inbound calls outsourced to a specialist in business communications.

The core services offered by the call centres are:

E-Contact Services

Direct Response has recognised that the way the market finds and wishes to communicate with businesses has evolved heavily to the web. The trend is set for this e-communication to expand exponentially.

Direct Response enables businesses to have a competitive edge in this area allowing companies to increase conversion rates from their web sites as well as respond very quickly to offline web enquires.

The core E-Contact Services are:

Fixed Line Telecommunication Services

Direct Response offers switchless re-billing partnering with Tier 1 network providers, offering independent advice on reducing costs on all outbound and inbound calls. The company’s strategic alliances are viewed as a core part of the business delivery, providing:

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