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Imagine how big your business would be if your customers were addicted to your business and the way you communicated with them. Direct Response will help you achieve this through our simple, powerful, and cost effective outsourced call centre and telecommunication services.
With service quality as our key focus, we work with businesses to provide the right solutions to communicate with your customers in an engaging and cost effective manner.
Direct Response was founded in July 2001 and currently has 50 employees based in London, supported by over 250 contact centres agents based in two UK operations, as well as contact centres in Holland, USA, Canada and South Africa.
Direct Response can provide outsourcing of voice, data and contact centre services for organisation from a global business to a one-man operation, delivering outstanding service in every case.
Direct Response has won the prestigious Deloitte Technology Fast 50 Rising Star Award for the London and South East region. Based on annual percentage turnover growth, Direct Response was also independently recognised as the fastest growing call centre in the UK and the 33rd most profitable. All of this comes off the back of a number of other awards including being finalists for the Unisys Service Excellence Awards.
More recently Direct Response became the first company in the world to adopt online pre assessment and assessment in order to secure ISO 9001:2008. Recognised as Investors in People, Direct Response is also a finalist of the Orange National Business Award, customer focus category.
Direct Response works with businesses from a wide range of sectors including Finance, Technology, Pharmaceuticals, Healthcare, Property, Insurance, Telecoms, Public Sector, Retail, Mail Order, and Publishing.
Services Provided By Direct ResponseDirect Response’s services can be broken down into four main categories namely: